1. I just signed up for a membership. What happens next?
Once your membership is activated, you will receive an automatic confirmation e-mail with your billing/shipping information. (Should you notice any errors, please contact usimmediately so that we can make the necessary changes.)
Your membership will begin with the current Scrap in the Box , unless we are sold out, then your membership will begin with the following month's Scrap in the Box.
2. What day of the month will I be billed?
Club Members are billed on the anniversary of the month you joined.
3. What day of the month is my Scrap in the Box Shipped?
Scrap in the Box begins shipping out on the 10th of each month. This shipping date gives us adequate time for last minute changes in member billing, resolving expired/declined charges and 2-3 days to pack and ship out a large volume of kits. Your kit will be within 72 hours of your billed anniversary date. Please allow adequate time for your kit to ship public holiday and weekends.
NOTE: If your recurring billing date is before the 10th of each month it will be sent out shortly after the 10th.
4. Do you ship internationally?
Yes! We are happy to be able to provide our Scrap in the Boxes to members all over the world. If you are a customer interested in a membership that will ship outside Australia, Contact us for shipping rates. We do not profit out of shipping charges and choose to ship via Australia Post Air.
5. What should I do if my kit arrives in damaged condition?
Unfortunately, this may happen on occasion. We will do everything possible to make you happy with your purchase. Please contact us within 3 days of receipt of your damaged kit, and we will make the necessary arrangements to replace the kit at no cost to you. We do require the damaged kit be sent back to us, and will refund the shipping charges you incur.
6. I need to cancel my membership. How can I do this?
Our billing process is automated due to the large volume of memberships we bill each month. If you decide you need to cancel your membership for any reason, you must contact us by the 3rd of the month. Membership cancellations that are received after the 3rd will be processed for the following month. See the early cancellation policy below.
7. Early Cancellation Policy
All Scrap in the Box memberships have a minimum subscription of 6 months. If you cancel your membership within this 6 months you will be subject to a $25 cancellation fee for early termination of your subscription agreement.
8. My payment was declined. How can I correct this?
If your payment is declined for payment, we will attempt to contact you via e-mail asking you to review expiration date on your card. After verifying that all of your information is correct, we will attempt to bill you once more. This may take several days as we are packing/shipping a large volume of kits the week after billing). If your credit card is declined again, you will be asked to send another form of payment; i.e. Credit Card or a money order. We will hold your kit in good faith until the end of the month. At the end of the month, the kit that was reserved for you will be sold and your membership will be cancelled. A $25 early cancellation fee will apply due to non-payment of your membership. **Please note: if your payment is declined for any reason, we cannot guarantee that a kit will be available for purchase that month.
9. I would like to purchase an add-on kit/s. What is the best way to do this?
Simply login to the members area and add any of these to your shopping cart. This will reserve the add-on kits for shipment with your regular monthly Scrap in the Box. You can also send us an e-mail to Contact Us to reserve the add-ons. There is no additional shipping charge for the add-ons when they are shipped with your regular kit! We usually ask our members to let us know 5 days prior to the recurring anniversary date whether or not they would like any add-ons, because that is when your billing cycle occurs and the following several days are reserved for getting your shipment ready for the post office. We aren't able to check our e-mail as frequently during the shipments and many times the add-ons are already sold out by that time. *Please note- if you decide to purchase the Add-On Kits after the normal shipping cycle has occurred, actual shipping charges will apply.
10. Can I request to have the add-on kits automatically shipped out with my regular kit each month? How should I let you know?
In order to service our members more efficiently, we are happy to auto ship any one or all of the add on kits with your monthly Scrap in the Box, simply Contact Us with your request.
Many of our customers have requested that we implement this into our monthly kit club, and we are happy to oblige, as this will offer our members the best possible customer service. The best part is, it will eliminate the need for many of you who receive the extra goodies in your kit to have to remember to e-mail us each month when the new kit is featured on the website. Your additions will be saved for you automatically and shipped out with your regular kit for each month that you remain a member.
If you need to cancel an addition to your regular membership kit, please Contact Us by the 5th of the month to request that it be deleted from your order, and we will be happy to do so.
11. When are pictures of the monthly Scrap in the Box and add on kits posted on the website each month?
A contents list and photo are posted monthly on or around the 1st. You can view this in the members only area or in the buy now section. Some customers may choose to wait until the 1st of the month to purchase the kit or add-ons because they want to see a picture of the kit first. This may result in missing the chance to purchase the Scrap in the Boxes because we have limited quantities available and they sell out very quickly. Becoming a member ensures you that you will receive each monthly Scrap in the Box.
12. If I don’t like a particular kit, what should I do?
We always want our members to be happy with their purchase. Should you decide you do not want to receive a kit, please contact us immediately.
*Please note that this will extend the length of your membership one month. Currently, we do not accept returns or issue refunds after your kit has already been purchased, unless it is due to an error on our part. If you have already been billed for a kit and decide you don't want to receive it, we will be happy to issue you a credit towards next month's kit.
13. Where can I find layout ideas for my monthly kit?
Login to the members area and view the pages that our Design Members have posted. Be sure to check out our Blog for other information and designs. As a club member you may wish to have your own Scrap in the Box layouts posted. Simply Contact Us with an email containing a brief description with your image attached in jpg format and our moderator will apply to the website.
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